When you sign up for Loomly, you may be offered a free trial. Please note that trial availability can vary as we're in the process of updating our subscription structure, and our team is unable to customize this experience. Please rely on the information available in your account when you sign up.
Then, once you move to a paid plan, you will be charged on the monthly or yearly anniversary date of your subscription. You will be engaged for the period that you paid.
You can check the renewal date from your Billing tab of Account Settings:
Please note that all subscription payments are handled by PCI-compliant solution Stripe, and we, therefore, accept the following payment methods: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We are currently not equipped to accept checks or cash.
How can I change my subscription?
Here are a few ways you can change your subscription:
Change your billing cycle
You can change your billing cycle from monthly to annual or vice-versa from the Billing tab of Account Settings, clicking on Change Billing Cycle:
If you switch your monthly plan to yearly, our system will automatically calculate a pro-rated amount and charge you accordingly.
If you'd like to switch your yearly plan to monthly, it will only go into effect at the end of your yearly billing cycle.
Upgrade
You can upgrade your plan at any time from the Billing tab of your Account.
Downgrade
If you have subscribed to a Yearly Plan, you can only downgrade at the end of your 12-month contract.
- If you wish to downgrade immediately, as a workaround, you can do the following:
- If you're within the refund policy, you can request a full refund and immediate subscription removal
- You can then resubscribe to the plan of your choice.
- If you wish to downgrade immediately, as a workaround, you can do the following:
If you have subscribed to a Monthly Plan, the downgrade will go into effect at the end of your monthly billing cycle.
