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How to troubleshoot common LinkedIn errors?

Updated

In this article, we'll help you troubleshoot common errors you might run into with your LinkedIn account in Loomly:

  1. Troubleshooting and best practices

  2. LinkedIn common errors

  3. Reconnect & revoke access

 

 

1. Troubleshooting and best practices

For Loomly to publish to your social accounts on your behalf, it requires access tokens which authorize access to them. Access tokens are provided by the social media network when you connect your account through an industry-standard process called OAuth.

 

These access tokens might expire for several reasons:

  • Your social media credentials have been updated.

  • The lifespan of an access token determined by the social media platform being passed.

  • Loomly losing permissions to publish such as revoked permission settings or the connected profile no longer having Admin access.

  • Social media platform updates.

     

This is why you might have to reconnect your social accounts from time to time. For LinkedIn, we recommend reconnecting accounts every 30-90 days for best practice as access tokens expire every 30-90 days. 
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If a post fails after you have reconnected your account, we recommend following these steps in chronological order:

  1. Confirm that you are either a Super Admin or a Content Admin of the page.

  2. Disconnect the account from Loomly by hitting the red 'x' for the social media platform that failed, then connect again.

  3. Revoke Loomly access.

 

2. LinkedIn common errors

 

Error code: Unable to verify publish status

This means that LinkedIn published the post after our attempts and received a failed post error.

 

Screen Shot 2021-07-15 at 12 03 07 PM

If you received this error message, we are unable to verify if the post was published. Please check LinkedIn to confirm if the post was published.

 

If the post was successfully published, please select "Mark as Published".

Otherwise, please try publishing it again using the "Update Post & Reschedule" feature.

 

Note: 

It may take a while for LinkedIn to publish the post, so we'd recommend waiting at least one hour to confirm.;

All 500 code errors usually indicate an issue on the LinkedIn API, best option would be to wait and try again.


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3. Reconnect & revoke access

To reconnect your LinkedIn account:

Go to your Calendar Settings > Social Accounts and disconnect your LinkedIn account by hitting the red X.

 

Once you do that, you will be prompted to log in again to LinkedIn, and this should reset the connection.

 

Here are a couple of tips:

  • You can use Manage Social Accounts to disconnect, refresh, and connect social accounts.

  • You can also view any social account that requires attention due to failures or expiration from here.

  • Finally, you can go directly to Post Builder to connect any channels with a failed or expired connection.

 

To revoke access from LinkedIn:

  • Log in to your LinkedIn account.

  • Click on your profile image in the top right corner.

  • Click on Data Privacy on the left-hand side.

  • Click on Other applications.

  • Remove Loomly from your list of authorized apps.

  • Return to the Social Accounts tab of your calendar Settings page in Loomly, and remove your LinkedIn connections by clicking the red 'x'.

  • Then reconnect your LinkedIn account to Loomly with the green CONNECT button.

  • Accept all permissions by clicking on Allow.

 

 

📝 Notes:

  • You will need to refresh connections to LinkedIn pages for each calendar as this will disconnect the connections all calendars you have connected.
  • You can reconnect all of your LinkedIn accounts once this has been completed from here.
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