There are instances where social media channels return error messages.
Please review the error message so you can better understand why the post failed and how you can resolve the error.
Here are some general troubleshooting tips by channel:
General
Error code HTTP 500
An error 500 is an exceptional error coming from the social network's API.
You should be able to try publishing the post again using the "Update Post & Reschedule" feature.
Our suggestion would be to manually publish the post and then mark the post as published in Loomly. Otherwise, you can try rescheduling the post later to see if it successfully publishes as this is a temporary error.
Error: An unknown error has occurred
Usually, this is usually a temporary error where we are unable to confirm if the post was published. We would recommend checking the account to see if the post was successfully published. If it was, you can mark the post as published within Loomly.
If it did not publish, please Update Post and Reschedule to try again.
Error: An unknown error has occurred
Usually, this is usually a temporary error. Please try rescheduling the post for a later time.
Error code: Board not found.
The board you were trying to publish to no longer exists. Please duplicate the post for Pinterest, select a new board, and try to publish the post again.
Error code: Unable to verify publish status
This means that LinkedIn published the post after our attempts and received a failed post error.
If you received this error message, we are unable to verify if the post was published. Please check LinkedIn to confirm if the post was published.
If the post was successfully published, please select "Mark as Published".
Otherwise, please try publishing it again using the "Update Post & Reschedule" feature.
Note: It may take a while for LinkedIn to publish the post, so we'd recommend waiting at least one hour to confirm.
Google Business Profile
Request contains an invalid argument
This error occurs when the title of your post exceeds the character limit enforced by Google Business Profile (the title of your post must be under 58 characters):
Creating/Updating a local post is not authorized for this location
This error occurs if one of the following:
Your location is no longer verified and must be reverified
You have connected to a location that is considered part of a chain if it has 10 or more listings for the business or brand
Error: the server responded with status 400
Your image needs to be at least 250px x 250px without any metadata for the post to publish successfully.
Please update the image included in your post to be larger than 250px x 250px and remove any image metadata. Try publishing it again with the "Update Post & Reschedule" feature: Reschedule your post now!
Additional photo urls multiframe images not supported.
This error occurs due to the image size and also when there is EXIF metadata on your image. To remove EXIF metadata, you can follow these steps before publishing again:
Click the image
Select Crop & Edit Image from the dropdown options
Save the image (note: there are no edits you will need to make)
💡Tips:
Go to Manage Social Accounts to disconnect, reconnect, and connect Social Accounts.
You can also view any Social Account that requires attention due to failures or expiration from here.
Finally, you can go directly to Post Builder to connect any channels with a failed or expired connection.